A Customer Experience at POS

Kimberly Studdard is expanding and strengthening Atlantis Eyecare’s referral network, and is sometimes in the field three days a week. So when she needs a change made to her new patient packets, she often can’t get to a computer.

She doesn’t need to. She calls Colleen Maestas, her POS Regional Territory Manager, and the edits are made.

 “Any time I need something, I can actually get to her personally to help me,” Kimberly said.

The process is easy and quick.

Kimberly needs a change to her new patient packet. Kimberly contacts Colleen via phone or email and tells her the change she would like. Colleen sends Kimberly an updated packet to review that day. Kimberly reviews the document on her phone, confirms the order, and within two weeks Atlantis Eyecare will have 10,000 updated new patient packets.

“I can just shoot her an email or a phone call to ask her if she can help, and it’s done,” Kimberly said.

Then there are the more in-depth meetings and strategic conversations. Such is the case with Gastro Associates of York. Lori Goldsmith, their Front Office Team Leader, needed to streamline the new registration process and better utilize her front office team. After brainstorming some solutions with John Burkholder, POS Regional Territory Manager, they created a  new patient packet for their office.

"It makes it so much more convenient and more streamlined," Lori said.

That’s what it means to work with a partner – and it is how POS has operated since 1970. We provide expertise in patient communications and service to make our customers’ lives easier. Let us make your life easier – go here to download our latest white paper, “4 bottom-line boosting additions to your new patient packets.”