New Patient Packets Could Actually Reduce Labor Costs

Lori Goldsmith manages a team of up to five staff members dedicated to talking to patients, setting appointments and filling Gastro Associates of York practice schedule. At one time, her staff also had to spend precious time assembling forms and stuffing envelopes for new patient packet mailings. Time that was better spent on other things.

“I wanted our staff on the phone picking up calls and scheduling appointments, not sitting there stuffing envelopes,” Lori said.

Customizing new patient packets is time-consuming and takes employees away from more important tasks. Consider this.

If each of Lori’s five call center employees spent 45 minutes each day stuffing envelopes at an industry average salary ($16/hour), that’s more than $15,000 in labor costs associated with envelope stuffing each year!

POS Professional Office Services helped solve this problem by creating a standard new patient packet for Gastro Associates of York. Now Lori’s call center staff places just one individualized page into the packet, and it’s ready to be mailed.

“It makes it so much more convenient and more streamlined,” Lori said. That also means it’s more cost-effective.

Is your practice placing the correct forms in its new patient packets? Since 1970, POS has provided its expertise in patient communications to practices across the country. Would you like to see samples of patient packets customized to your practice's specialty? Request your samples today.