White Papers & Case Studies

Tips & Tricks to Creating Successful Donor Appeal Mailings

Tips and Tricks to Creating Successful Donor Appeal Mailings

A good direct mail piece is the result of a strategic process that starts with a purpose.

Today’s Disruptors in Healthcare – What You Need to Know

The healthcare landscape continues to change. The overall theme that seems to ring true is one of disruptive healthcare.

Communication is the Key to Patient Engagement

Often ‘patient satisfaction’, ‘patient experience’ and ‘patient engagement’ are interpreted as the same. Patient engagement is driving healthcare outcomes.

The Race is On: The Need For Modernized Billing and Payment Solutions

The landscape is changing, and healthcare is beginning to adopt innovative technology and financial best practices.

It’s a Ratings World

Many practices fall short in not taking the time to respond to online reviews. Part of the patient experience is engaging with the patient and making the experience better.

Case Study: Mason City Clinic

By utilizing POS Patient Payment Services this practice significantly lowered their days in A/R and increased their online collections by over $100,000.

Case Study: Orlando Neurosurgery

Read about how one practice reduced their statement volume, statement costs and billing staff hours after using POS Patient Payment Services for just five months.

Case Study: Northwest Allergy & Asthma

Read about one practice's success in significantly increasing the collection of patient-owed balances by utilizing POS Patient Payment Services.

The Millennial Patient: What Every Practice Should Know

What do you need to know to attract this generation of new patients and keep them coming back? Hint: Digital communications!

Practice Branding and Marketing

POS annual survey results are in. Learn practices' top marketing and branding priorities in 2018.

Case Study: Terry Reilly Health Services

Hear how POS Patient Payment Services has helped an FQHC practice collect more of their patient-owed balances.

White Paper: Engaging Patients Means More than Satisfying Patients

CASE Study: Engaging Patients Means More Than ‘Satisfying’ Patients

Learn how one practice manages more to a patient-centric environment. It starts with a good practice brand.

Reaching Patients Through the Power of Mail

Don't underestimate the power of Mail to convey important patient education and information.

White Paper: Battling Competition, A Roadmap to Success

Case Study: Battling competition: A Roadmap to success

It's competitive in today's market. Specialties like Orthodontics rely on referrals to grow their practice. Learn more about the power of provider referral programs.

White Paper: Patient Marketing: One Smile at a Time

Case Study: Patient Marketing: One Smile at a Time

Reaching new patients and creating a brand image takes innovative and creative marketing touches. Read how one practice included their ‘value-add’ in their marketing collateral.

Case study: Delivering on Your Brand Promise

How do OB/GYN practices attract new patients and keep the ones they have? It starts with understanding your audience and practice marketing needs.

White Paper: 4 bottom line boosting additions to your new patient packets.

Four bottom line- boosting additions to your new patient packets

We discovered that the forms left out of new patient packets are items that can have a positive effect on practice bottom lines.

Going Beyond 'Bedside Manner' to Improve Provider/Patient Relationships

Never has the bond between a provider and patient been more important than today. Learn how intentional and frequent communication with patients can improve relationships.

Why SHOULD We Really Care What Patients Think?

Practices need to engage more with patients to improve the provider/patient relationship. Learn more about why surveying patients is the right thing to do.

How Healthcare Practices and Patients Can Be Heard Through The 'Noise'

Communicate often, with one voice, one message and through several communication channels.

White Paper: Improve the patient experience through strategic patient communication

Improve the Patient Experience Through Improved Patient Communications

From the time a patient calls your office to their very last bill, create strong communications and relationships to keep your patients satisfied and coming back.